We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of Angie Star Jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase online or from our store. After one year, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
For elective repairs, there is a $25 service charge plus the cost of additional materials and shipping.
Half pairs of earrings cost half the price of a full pair of earrings plus shipping.
If an item needs to be repaired, please email us at firstname.lastname@example.org for a return authorization number. Items cannot be accepted for a repair without an RA number. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.